“In late 2021, I joined #TeamSuperControl as a Client Care Advisor, and boy, what a journey it’s been! I’m proud to say I now find myself in the role of Onboarding Advisor (yay!). I’ve spent almost my entire working life in hotel management, so this role is a total shift out of my comfort zone. It’s safe to say I wouldn’t look back, and here’s why…
“There’s no denying I had a lot to learn when I joined the organisation. There was much to absorb between booking channels, core functionality, and a roster of integrations. Sure enough, my confidence has continually increased, and I’m pleased to be a cheery face for our clients to turn to. I still remember my first call where I successfully found a solution without additional support – I did a little happy dance as I realised how far I’d come since my induction into the SuperControl world!
“I thoroughly enjoy working at SuperControl. It promotes a healthy work-life balance where I have the opportunity to spend more time with my family. It’s satisfying knowing I can guide clients to a positive destination by sharing my knowledge; you can almost feel the virtual hi5 when we provide a solution that meets their needs. Our team is magnificent, and there’s a real sense of ‘we’re all in this together’. No question or request is ever too much, and that ethos is also applied to our clients. We’re a helpful bunch, that’s for sure.
“I might have only been at SuperControl for a short time, but I’ve already recommended people apply to our open vacancies. SuperControl promotes continual progression, and we regularly end the working week with oodles of new knowledge. We all celebrate each other’s success and contribute to finding solutions to any challenges our teammates might be facing.
“As I look towards my future at SuperControl, I’m excited to expand my knowledge and take on new responsibilities. I have comfort in knowing that even though SuperControl is evolving, we’re always focused on providing a personalised service to each and every client.”
