Help Centre

Our help centre is bursting with guides, top tips and information to get you started on your SuperControl journey. We are continually adapting and improving our knowledge base material to help you to make the most of your SuperControl account.

“The onboarding process with SuperControl is great, and the help centre material is really comprehensive and well put together.”

Simon Andrewes, Co-Owner, Saltbox Escape

Client Care

Our friendly and responsive client care team is here for you and ensures you have the right support when you need it. You’ll receive ongoing assistance from our knowledgeable team who understand the unique needs of self-caterers. Simply raise a support ticket and let our team do the rest.

Drop-in Support

Once you’ve embarked on your SuperControl journey, we travel alongside you, offering the right support at the right time. Our regular group drop-in sessions dive deep into areas of SuperControl’s core functionality, helping you to make the most of your account. We explore pricing strategies, the guest booking journey and much more.


We’re passionate about supporting our community to become the savviest self-caterers around. Hosted across seasonal terms, SuperScholar provides a diverse range of learning labs, live Q&A sessions and guided workshops designed to support your continued self-catering success.
Learn more



Industry updates, knowledge sharing and helpful information, SuperConnected has it all. Filled with key stories from SuperControl and the self-catering sector, our regular news bulletin ensures you’re always in the know.
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Facebook Community

The SuperControl online community is a safe, positive environment where you can share ideas, best practice and tips to get the most from your SuperControl account and help your self-catering business thrive. Exclusively available to SuperControl users, our online community offers a chance to interact and problem-solve with other like-minded property owners.
Facebook Community


Trade Associations

Our long-standing partnership with industry specialists, influencers and lobbyists powers your opportunity for growth and development. We work in collaboration with trade associations to provide critical support to our industry and lobby for positive change.
Why we love Trade Associations

“I'm not sure where PASC would be without SuperControl, and I'm delighted to work closely with an organisation whose principles and aspirations are so closely aligned to our own. Together, we truly understand the needs of our industry, and our unified approach offers strength in the face of complex challenges embedded in the sector."

Alistair Handyside, Executive Chair, Professional Association of Self-Caterers (PASC UK)

Your Web Developer

We understand the needs of web developers. Between HTML code and documentation, we will provide all the information they need to embed SuperControl into your website with ease. If your website features multiple properties, we provide an API enabling your guests to search for properties by availability and suitability. Our API guide will navigate your web developer as they work their magic behind the scenes.

System security

Your data is protected by state-of-the-art encryption. SuperControl is PCI compliant and our experts continuously test the systems security.
Security Information

Knowledge Base

Access our detailed Knowledge Base at any time.
  • Getting Started
  • Booking Engine
  • Channel Manager
  • Guest Management
  • Reporting and Analysis
Knowledge Base