“2022 marks my thirteenth year with SuperControl, and what a journey it’s been! I’ve been here since the beginning, when I joined there were just five of us developing the SuperControl system. It’s pretty astounding when I reflect on just how far we’ve come. I first joined the organisation as a Client Care Advisor and now find myself managing the Client Care team. It’s been a true full-circle moment. As Client Support Manager, I use my years of knowledge to guide my team in a positive direction, developing their skills, confidence and understanding.
“I like to describe SuperControl as a one-stop shop for self-caterers. I’ve seen our system and offering develop over time, and wow – we’ve come a long way! The client care team always aims to go above and beyond to ensure our community’s experience is top-notch. Of course, there’s always room for improvement, and that’s why we’re ever evolving our client experience to iron out any bumps in the road, ensuring their journey is as smooth as possible.
“At SuperControl, we look through our client’s eyes to adapt our service and simplify our processes. I’m passionate about the client experience and focus on finding new ways to ensure our support system is super simple and trusted. We’re on a mission to create fast, reliable and consistent customer service delivery where clients come to expect a quick and knowledgeable response to every support request.
“Our team was small (but mighty!) for many years, and that’s where our ‘one tribe’ ethos was developed. As our headcount has surged over the years, that same one tribe approach has been fostered by every colleague – everyone is eager to lend a helping hand where they can. ‘One tribe’ means that everyone promotes the same values and vision. We all believe in SuperControl and support each other to achieve personal and combined goals. When you walk into our office, you’ll be met with a warm feeling that will make you feel right at home.
“I’ve always felt valued as an employee of SuperControl. My voice is genuinely heard, and my opinions really do matter. This is something that’s cascaded across our entire team, we embrace feedback with open arms, and we’re all well and truly in it together.
“I have enjoyed every moment of my time at SuperControl, from being a team of five working in a barn to the SuperControl we know and love today. I look forward to seeing our team and organisation develop further as we embed a customer experience driven by consistency and quality.”
