Eaton Manor is a family farming business in the beautiful Shropshire countryside. It’s also home to six luxury self-catering properties, five of which are suitable for large parties of guests.
A long-standing GroupAccommodation.com customer, Eaton Manor has been using SuperControl PLUS since 2010. Eaton Manor has just won the Shropshire Business Award for Outstanding Customer Service and owner Nichola Cariss says this success is in part due to the service she receives from SuperControl and GroupAccommodation.com.
Good for guests
Before switching to SuperControl, Nichola was constantly managing enquiries and bookings manually. She says: “SuperControl saves us so much time. It’s also much better for our guests as it means they can just log on to our website, see what’s available and book.
“Online booking is what guests want. Before SuperControl, we missed out on bookings by not displaying availability live on our website. Now, SuperControl does that for us.”
“In the first year of using SuperControl, we saw a 20% increase in bookings.”
Integration makes life easy
Nichola says the GroupAccommodation.com integration is also great for her guests. “We’ve been advertising with GroupAccommodation.com for many, many years – before we were even with SuperControl. They work with us to make sure we are getting the best from our advert.
“The fact that SuperControl has the integration with GroupAccommodation.com just makes it even easier for us to manage and update the bookings we get from GroupAccommodation.com and give a better service to our customers.”
“The GroupAccommodation.com team are great to work with. They’re very proactive and helpful when it comes to updating our adverts and marketing. I’d recommend them to anyone with large properties.”
Outstanding support
When it comes to support, Nichola says the help and training she received while setting up with SuperControl was second to none. “If there’s ever a problem, I know the team is always at the end of the phone or email to help.”
She adds: “Online booking is the way forward, it is what guests expect. I’m a big advocate of SuperControl– and I’ll tell anyone who will listen!”
