Client Adviser

SuperControl is a dynamic, thriving company that provides holiday booking and management software.

We’re recruiting for a Client Support Adviser.

The role

Client Advisers are the public face of SuperControl, helping with client queries and providing a high level of training and support. Our clients trust them to deliver speedy help with our software. Client Advisers provide simple, suitable and trusted advice every time, and have an integral role in our ongoing relationship with our clients – managing their journey from onboarding through to renewal. We’re not expecting you to arrive with pre-existing knowledge of the software or the tourism industry. We look for a strong customer service background and natural aptitude for working with computers. The rest will come through training. This is a role that you grow into, and as you gain confidence and knowledge your responsibilities will increase.

Location: Castle Douglas, Dumfries and Galloway.

Working hours: Monday to Friday, 09.00-17.00. This role includes rotational weekend working, where you’ll work up to 7 hours no more than one weekend in four. You can work this from home and you’ll get your time back in lieu.

Probationary period: 4 months.

Travel: You will be required to travel, principally within the UK, for periods of a single day or a couple of days at a time, estimated to be one trip per month. A flexible outlook is favourable to meet the needs of the business as it grows. The job is predominantly office-based.

Download the full job spec here.


Please email your CV and a covering letter explaining why this is the role for you to