Under the Bonnet with Bradley Proudfoot

“I joined SuperControl in 2020 as a Client Care Advisor. In this role, I was responsible for helping our community make the most of SuperControl. The following year, I took a leap of ambition into the onboarding department. When I heard they needed a new member, I knew I had to put myself forward. 

“During my induction, onboarding stood out to me, not only as a method of proactive problem solving but lifelong learning. In the past, I have attracted customer-facing roles and I guess you could say communication is my strong point.  

“In my previous role as a receptionist, I was the first point of call, the ‘meeter and greeter’ if you will. It was my job to welcome new faces into the hotel and create lasting relationships with regulars. I knew I wanted to take customer service to the next level, and SuperControl was the perfect place to do so.  

“As an appointed Onboarding Advisor, I help clients launch the system from the ground up. From the initial welcome call to neighbourly advice along the way, I support clients throughout their journey. Whether that’s offering a helping hand in turning enquiries into bookings or integrating to leading channels, I offer ongoing support.  

“I would like to say that I offer much more than a service. For me, it is important to take the time to understand clients on a personal level. Every day, I evaluate feedback so that I can tailor support to the bespoke needs of our unique clients. By working with property setups that may not be as tech-savvy as rental gurus (yet!), I have the opportunity to boost client expertise into the realm of remarkable. 

“People are the driving force of SuperControl and our ‘one tribe’ approach reflects that. It’s refreshing to work alongside managers who flip discipline on its back to reveal a rewarding culture.”