Loch Ken Eco Bothies is situated on the stunning banks of Loch Ken in Dumfries and Galloway. It offers a range of self-catering accommodation coupled with a variety of outdoor activities, from a wobbly waterpark to mountain biking. Adopting SuperControl in 2014, Ben Sharp, Manager of Loch Ken Eco Bothies is always looking for ways to reduce administrative burden and save time. Ben has made use of SuperControl’s wide-ranging roster of powerful partnerships, including the integration with Booking Protect to manage refund requests with ease.
Challenge
A unique provider of self-catering accommodation, Loch Ken Eco Bothies has both overnight stays and onsite outdoor fun to facilitate. Between fitting lifejackets to ensuring its Eco Yurts are stocked with chopped wood, no two days are the same. Streamlining processes and finding ways to save time is a must for the team. After all, the less time spent behind a computer and the more time spent helping its guests create precious memories on the shores of Loch Ken, the better.
Solution
As a SuperControl user, Loch Ken Eco Bothies has access to various integrations that ensure business operations are plain sailing. Ben was first introduced to the international refund specialist Booking Protect in 2016 and has reaped the benefits since. Powering peace of mind and reducing the administrative stress surrounding refunds, Booking Protect has enabled Loch Ken Eco Bothies to get back to business. By taking refund requests off their hands, the team has recouped valuable time that can be spent dipping their toes into other areas of the organisation – both figuratively and literally!
“Headaches, no more! Booking Protect is a no-brainer for any savvy self-catering property provider. When the partnership was first introduced in 2016, I was impressed by its clear terms and ease of integration. After adding Booking Protect to our checkout process, we’ve seen a steady guest uptake. It truly takes the burden away from managing refunds, and best of all, you make some additional revenue. This is a pain-free business add-on, it all works in the background, and you don’t need to lift a finger. In the few times I’ve had to liaise with Booking Protect, the team has always been more than happy to help. If you’re a self-caterer looking to save time, introduce new revenue streams or enable guest confidence, Booking Protect is a fantastic solution.”
– Ben Sharp, Manager, Loch Ken Eco Bothies
Protection Perfection with Booking Protect
Booking Protect is an international refund protection specialist that supports accommodation providers of all shapes and sizes. By integrating with Booking Protect, you can give guests the opportunity to add enhanced refund terms during their booking process. By doing this, guests can request a full refund from Booking Protect should they, or anyone in their party, be unable to attend due to unforeseen circumstances. While this offers your guests confidence during their buying journey, it also provides you, the accommodation provider, the opportunity to make a 30% commission each time the enhanced refund terms branded Booking Protect are purchased through your business.
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